Operational Change Lead
Job Tenure: Full-time, permanent
Salary: Competitive

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

We currently have a fantastic opportunity for an Operational Change Lead to add genuine business value. The successful individual will be tasked with managing and coordinating the successful completion of projects within agreed timelines and regulatory governance in support of the Operations Department’s achievement of objectives, forming part of the overall Programme of work defined by the Executive.

We are seeking someone who has knowledge of business transformation and continuous improvement from a digital background.

What will my role entail?

  • Lead operational change impact analysis, planning, and post-go-live assessments.
  • Support enterprise-level change, providing insights and challenging assumptions as needed.
  • Coordinate Operations teams to ensure project goals are met within set timelines and budgets.
  • Identify and implement vital operational activities for project success, including training and partner communication.
  • Conduct research, investigation, and analysis for specific projects, presenting findings to Operations Management.
  • Complete reports for Operations and Programme Management, offering conclusions and recommendations.
  • Document and communicate Operations-impacting changes, capturing future changes proactively.
  • Support business readiness and deployment into Operations, aligning with regulatory and corporate governance requirements.
  • Assist senior management in tracking capability drops, completing governance, and coaching leaders in change management.
  • Drive the design, development, and delivery of communications and engagement activities relevant to change initiatives.
  • Implement change considering colleagues, customers, and digital platforms, aiming to improve business performance.
  • Identify change opportunities by reviewing data insights and engaging with business experts.
  • Close liaison with Operations Management, ensuring understanding of up-to-date performance/issues.
  • Ensure all projects/incidents are put through the governance checks and the correct governance is followed including all reporting.


You are a good fit for the role if you have the following…

  • Effective collaboration skills and the ability to build strong working relationships at all levels of the organisation
  • Experience in business change and continuous improvement from a digital background
  • An understanding of change methodology
  • Strongly results-oriented and focused on pragmatically getting to outcomes – comfortable digging in and troubleshooting as needed
  • A good awareness of current business systems including Teams, Jira, Confluence, Miro & Slack
  • Willing to challenge business / commercial logic
  • Strong partner influencing skills to gain consensus and confidence from business leaders
  • Flexibility and adaptability to changing environments
  • Ability to challenge and remain resilient when being challenged
  • Ability to plan, implement and deliver business objectives using creative solutions

We'd also love you to apply if you possess:

  • Non-insurance change delivery experience
  • Operational experience with a curiosity about Change and a strength in delivering change and working with Agile software teams

We’ll help you gain…

  • Change management, project management and continuous improvement skills and experience
  • Business strategy and innovation
  • Cost / benefit analysis expertise
  • Access to full self-development programme and associated tools to aid and enhance abilities. LinkedIn learning, O’Reilly, Pluralsight.


Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure…

  • A competitive salary that recognises your skills and potential
  • A bonus scheme that celebrates your contribution to esure’s success
  • Discounts on our insurance products, for you and your family
  • 25 days annual leave, plus 8 flex days to be taken as and when suits you
  • Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
  • Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
  • Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it’s no surprise our people consistently rate ‘making friends at work’ one of the highest scorers in our colleague engagement survey
  • More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
  • Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
  • A helping hand to do your bit for a greener and safer world: driving good in the world couldn’t be more important to us. That’s why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
  • Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

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