Overview
Head of Ticketing
Location – Newcastle Upon Tyne
Permanent
Competitive Salary
We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.
About the role
We’re looking for a Head of Ticketing to lead on the strategic development, and operational implementation, of our ticketing policy and systems’ operations. Working in a fast paced, fan-facing environment, the role will work collaboratively with key internal and external stakeholders to deliver a world-class supporter experience.
Working closely with the Commercial Venue Director, this role will support the development of data and insights for all venue ticketing. You will oversee ticket pricing strategies and technology, marketing plans and ticket distribution. Acting as an advocate for excellent fan/customer service, you will also have responsibility for leading on ticketing-related stakeholder communications and identifying, and implementing, innovative solutions that enhance the supporter experience.
Your impact
You will have extensive experience working within a similar role within the sports / ticketing industry, specifically within large-scale venues.
With significant experience of leading a fan/customer-service focussed team to identify, and mitigate, internal and external challenges through a long-term strategic approach, it is important that you have a proven track record in managing high-profile, large-scale events.
Resilience and the ability to work with discretion are essential.
About the team
Joining our growing Commercial Venue team, you will work closely with the Commercial Venue Director and lead a team of supporter focussed colleagues.
Why choose us?
We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.
United As One
We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.
Safeguarding
We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.
How to apply
To access the full job description for this role please click here.
Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.
Recruitment Agencies – please note that we do not accept unsolicited / speculative candidate details or applications. Any candidates supplied, unless formally requested, will be taken as a direct / free candidate.
Job Expiry Date: 2024-05-03 11:00:00
