Salary: £51500 per annum

Shift hours: Permanent

Head Of Retail And Beverage Operations – Twickenham Stadium
£51500 per annum
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
  • Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare – Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
    • Entertainment discounts – up to 55% off cinema tickets
    • Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
    • Travel discounts – Discounts with holiday companies such as TUI and Expedia
    • Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH’s and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby’s first birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
More about the role:
JOB PURPOSE:                          
The primary objective of the role is to provide a quality, market leading and customer orientated service throughout the Retail and Beverage operation at Twickenham Stadium, while maintaining a positive working environment.
Responsible for the day to day management, of all Twickenham Experience Retail and Beverage operations throughout the Stadium. Liaise with all 3rd party contractors as required, to ensure the service offered and delivered is of the highest standards and the compliance of all policies and procedures are adhered to and maintained throughout.  Ensuring that all team members strive to adhere to and implement the Twickenham Experience Ltd philosophies “Win one customer at a time”.
  • All Event mobilisation and set up
  • Involvement in season budgeting
  • Forecast of revenue and costs for events
  • Oversee technology infrastructure and equipment
  • Concessions Partners relationship
  • RFU Sponsors / Partners  relationships
  • Benchmarking
  • Purchasing and product sourcing
  • New projects and maintenance
  • Payroll and rota’s
  • Training
  • Ensure that all areas of Retail and Beverage operation are executed with the optimum level of staff, product, equipment and services to ensure the highest possible standards whilst effectively controlling costs.
  • Through strong leadership, achieve anticipated revenues and profits in the Retail operation, while embracing “Heartfelt Hospitality”, living the TEL strategic plan and exceed guest expectations.
  • Manage all day to day aspects of the beverage catering scheduled for events through the appointed management structure.
  • Monitor and improve the operation standards in all Retail and Beverage areas.
  • Management planning ensuring a scheduled working duty management presence on all operating days, including major C&E events.
  • Recommend to the Director of Catering Services improvements in service, product lines, operational procedures and staffing to ensure higher service standards and/or cost savings. Where applicable cascades similar proposals to the C&E operation.
  • Maintain day to day contact with RFU client / management to enable the closest possible working relationship, whilst being aware of any situation that might impinge upon TEL’s commercial interest.
  • In conjunction with the Health and Safety department, undertake regular health and safety audits of the operation and direct corrective action if required. Ensure implementation of the company’s food safety policy and procedures.
  • Ensure signage is correct and presentable. Deal with companies to develop/change/correct signage.
  • Forecast product requirements for Suppliers, using appropriate data and event trends.
  • Place orders with relevant suppliers, in line with company policies, and ensure all relevant processes are completed.
  • Implement staff planners, to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets.
  • Demonstrate knowledge of food and beverage operations with a focus on innovation, standards and market awareness.
  • Ensure feedback from event days is consolidated and communicated to all relevant parties, ensuring action required is completed.
  • Be an ambassador for Twickenham Experience Ltd at all times.
  • Demonstrate sound financial knowledge of Retail and Beverage operation.
  • Investigate revenue short falls and cost over spends relating to the financial results for your area and take necessary action.
  • Be able to provide information relating to cost of sales and sales mixes, analysis etc.
  • Demonstrate awareness of financial implications of all sales and commitments made to client.
  • Ensure all stock takes are completed to deadlines.
  • Work within all budget restrictions.
About you:
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Job Reference: com/1103/68686028/52628315/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!

Reference: com/1103/68686028/52628315/SU

Location: London

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