Overview
Location: STFC Rutherford Appleton Laboratories, Didcot, OX11 0QX
Salary: Up to £34,000
Title: Deputy Manager
Location: Didcot
Salary: £30k-£34k – experience dependant
Benefits:
- 20 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Deputy Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate
- Support to achieving financial targets agreed with the client within the budget and monitoring the work of the location team
- Holding regular team meetings to communicate targets, required standards, company, and client information
- Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
- Providing prompt and efficient customer service while consistently exceeding expectations
- Monitoring customer feedback and producing an action plan based on the results
- Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including monitoring any poor performance and taking apparated step to rectify
- Previous experience commensurate with role
- Passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to support your manager with budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
