Community Programme Engagement Manager, Hertfordshire

Overview

Job Title: Community Programme Engagement Manager
Salary: Competitive
Job Type: Full Time

We’re looking for a passionate Community Programme Engagement Manager to join our Marketing team here at Wickes. This is an exciting and rewarding opportunity to make a difference to charities and organisations up and down the country. Based in our Watford Support Centre (with some flexibility to work from home), you’ll be a vital part of the PR and Charity team, responsible for managing the Wickes Community Programme.

You will be actively seeking ways to enhance engagement and participation, strategising the programme’s growth in line with the company’s responsible business objectives, and providing valuable recommendations to the management board.

Collaboration with the PR and Social Media team is crucial for boosting awareness of the programme internally and externally. Using your research skills, you’ll uncover compelling stories from supported projects to share through press releases and various marketing channels.

Supporting our store colleagues is pivotal for the programme’s success. You’ll work closely with the PR & Community Executive to facilitate communication with community champions and store managers, ensuring seamless coordination.

Effective communication and engagement skills are essential, as is proficiency in budget management. Your role will significantly contribute to Wickes’ commitment to responsible business practices and community engagement. Join us in making a meaningful difference to charities and organisations nationwide.

If you’re passionate about community, charity and PR, thrive in a fast-paced retail setting, and want to be a key player in a successful team, then Wickes is the place for you!

About the Wickes Community Programme:

The Wickes Community Programme is a product donation fund where we can help charities and community organisations transform or maintain their community space. We have donated over 10,000 products to over 3,000 charities up and down the country to help make our communities feel house proud. We support schools, scout groups, community gardens, food banks and many more charities and community groups, with donations including timber, paint, soil, tools and much more.

What you’ll be doing: 

• Responsible for managing the Wickes Community Programme, aimed at renovating communal spaces in local communities

• Identifies PR and social media opportunities with the PR team to promote the programme effectively

• Presents progress updates at PLC board meetings and Business Briefings to ensure high awareness and colleague engagement

• Handles reactive donation requests via email, social media, stores, and support functions

• Identifies Wickes colleagues to assist with media interviews, collaborating with the PR team to develop briefing notes

• Oversee the programme budget with support from the PR and Community Executive

• Produces monthly reports, shared with key stakeholders

• Manages marketing materials and campaigns, including in-store POS, annual reports, emails, and social media

Skills that would be great for this role:

• Has a get-up-and-go attitude, is adaptable and thrives in dynamic, fast-paced environments

• Collaborative, reliable, and organised individual with excellent written communication skills

• Natural networker with strong interpersonal abilities, fostering meaningful relationships quickly both internally and externally at every level

• Creative and strategic thinker, responsible for developing growth strategies and initiatives to grow the community programme

• Ability to maximise and identify opportunities for increasing press and social media coverage

• Metric-driven, utilising data insights to optimise community strategies for engagement

• Exceptional ability to prioritise tasks, making timely decisions within set guidelines and deadlines, and knowing when to escalate issues

• Passionate about community and sustainability and eager to make a real difference 

Experience required

• Ideally 5+ years of PR/marketing or community engagement experience

• Able to demonstrate ability to project manage

• Strong copywriting skills to write creatively and effectively to different audiences

• Proficient with spreadsheets and able to interpret data

• Strong presentation skills

• Driving licence to travel to stores and community projects

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. 

We’ll also equip you with a benefits package that includes: 

Competitive bonus

Save-as-you-earn scheme

Private Medical and Life Assurance

Contributory pension scheme

Colleague discount 

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

You’ll work from our Support Centre in Watford, where our marketing team are based, along with our other support functions.  We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working. 

About Wickes:

Wickes is a digitally-led, service-enabled home improvement retailer. With an extensive range of products and DIY brands, a Kitchen & Bathroom design and installation service and a bespoke loyalty scheme for local trade, Wickes is the perfect partner to help with both small and large-scale projects. With 230 stores across the UK and an extended range online, it has everything customers need, whether an amateur DIY-er or trade professional.  

We take pride in creating a workplace that is not just a job but a vibrant community. We believe in the power of teamwork, where every individual plays a crucial role in our success. Our retail environment is fast-paced, and our team is committed to delivering excellence while fostering a culture of collaboration and inclusiveness.

Please contact us here if you require any adjustments within the application process.  If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form