Overview
Site Merchandising Manager – 12 Month FTC – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
At M&S, we ‘re on a mission to bring our much-loved fashion, food, and home products to over 32 million customers worldwide—and we want you to help shape what’s next. As a key member of our international team, you’ll collaborate across cultures and countries, building inclusive partnerships and driving innovation.
Are you ready to optimise the world’s shopping experience—one category, filter, and click at a time?
We are looking for a Site Merchandising Manager on a 12 month Fixed Term Contract to join our dynamic M&S.com International team, where collaboration, innovation, and customer focus are at the heart of everything they do. This role will be responsible for delivering high-impact merchandising and optimisation strategies across our flagship international websites. This covers everything from category merchandising and product population to search, navigation, taxonomy, and non-campaign content.
It requires hands-on experience with website merchandising tools (including implementation), and the ability to remotely lead both onshore and offshore teams. With a strong commercial and analytical approach, to drive performance improvements and deliver against key critical metrics. This is a high impact role for someone who has excellent communication and engagement skills with the ability to influence across all levels, thinks innovatively and loves problem-solving to ensure they thrive in a fast-paced, collaborative environment!
In return, they will benefit from outstanding personal development, exposure to senior leadership, and the chance to make a global impact in a vibrant and sociable division of M&S!
NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel may be required within the UK or internationally.
What you’ll do
Your key accountabilities will include:
- Accountability for the successful delivery of merchandising and optimisation strategies across our flagship international websites. Including category merchandising, filters, product population, search, navigation, product recommenders, non campaign site content and taxonomy.
- Drive the strategic direction of the Web Site Merchandising function and future Onsite Optimisation roadmap
- Accountable for translations across sites for all areas and management of the translation agencies. Leads launches of new language sites where applicable.
- Foster a customer-first mentality through identifying and solving customer journey pinch-points
- Lead the onshore and off-shore Web Site Merchandising team to deliver business objectives
Who you are
- Proven experience with website merchandising tools, including implementation and optimisation
- Strong leadership skills to remotely mange our onshore and offshore website optimisation teams
- Commercially driven and analytically minded, with a track record of improving key performance indicators.
- A confident communicator who can convey ideas and points of view in a compelling and engaging manner. With the ability to influence and adjust their style in line with their audience
- Innovative and solutions-focused, with strong communication and organisational skills, who is able to deliver results at pace
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ME1
#LI-Hybrid
#hybridrole
