Job Introduction

As a mutual, at Skipton Building Society we put people first – that means customers and colleagues. We’re currently looking for warm, outgoing Customer Advisers to join our vibrant, sociable team of great talkers – and even better listeners – at our Head Office in Skipton. We want our customers to have an excellent experience every time they call us. So if you love helping people and having conversations that leave them feeling great, this is your chance to start a career full of opportunity, reward, growth and achievement. 

Main Responsibilities

An exciting opportunity has arisen at Skipton Building Society within Financial Planning & Advice, Premier Service Team; the vibrant home of our telephone-based customer service department. Our Premier Service Team role is to give the customer the best possible experience. And if that’s something you excel at, there are a number of great rewards up for grabs, including the opportunity to gain finance industry qualifications, a great working environment and lots of events to get involved in throughout the year.

Personality, positivity, resilience and a genuine interest in people – these are much more important than experience, as you’ll be given comprehensive  training on joining us, as well as the chance to train in more specialist  aspects of the job as you go along. You’ll be handling telephone enquiries for a range of services, and because we care about our customers, we won’t rush you.

Ideal Candidate

You’ll be flexible, as well as outgoing and enthusiastic. Previous telephone or customer service experience is an advantage, as is a financial services background but this is not essential. We’re looking for people with ambition too, as the role will open up plenty of ways to progress your career with us – within Skipton Financial Planning & Advice or the wider business. It may be that training to be a Financial Adviser is something that interests you or potentially a leadership role in the future. Skipton Financial Planning & Advice offers a great opportunity to learn so much about the Society and its customers as well as ways to develop your career.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age