Overview
Platform Administrator – Philadelphia, 19109, United States of America
Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
How we LEAD:
We are seeking a detail-oriented and proactive Platform Administrator to support our e-commerce platform operations. In this role, you will collaborate with cross-functional teams to spin up new shops, manage user access across multiple platforms, install/configure apps, and run automations that keep our systems efficient. The ideal candidate is highly organized, enjoys problem-solving, and is comfortable working independently across multiple platforms.
How you’ll CREATE:
- Partner with Store Operations Managers to set up new storefronts within Shopify, including core settings and configurations
- Review, administer, and manage user access across our e-commerce platforms and systems
- Install, configure, and maintain third-party apps and integrations within stores.
- Run and monitor automations to support business operations
- Troubleshoot platform-related issues and escalate when needed. Provide support on ad hoc projects, system improvements, and process optimization
- Other duties as assigned
Bring your VIBE:
- Experience working with e-commerce platforms (Shopify experience strongly preferred)
- Strong technical aptitude with the ability to learn new systems quickly
- Excellent problem-solving and troubleshooting skills
- Strong communication skills to collaborate with cross-functional teams
- Highly organized, with strong attention to detail
- Ability to recognize situations that need to be escalated
- Independent thinker; able to make meaningful decisions based on each situation
- Excellent follow-up skills and 100% follow-through on commitments
- Proactive, resourceful, and result-oriented
- Familiarity with automation tools
- Good with tight timelines and strict deadlines
- Easily adjusts to shifting priorities
- Trustworthy with sensitive information
