Overview
Contract Type: 0
Salary: £29,812 – £32,715 pa, inc. HCAS
Partner Org: Ashford & St. Peter’s Hospital Foundation Trust
Job overview
We are looking to recruit a dynamic individual to work within the Maxillofacial and ENT Departments as a Patient Pathway Tracker.
This involves helping to validate waiting lists, correct data, training and supporting clinical office staff in respect of patient tracking responsibilities and overall helping patients progress from GP referral to getting their NHS treatment in a timely manner in line with NHS waiting times.
This is a computer based role and involves using various sources of electronic data to ensure all of our patients’ journey to treatment happens without delay, and entering data on to our systems as we check and follow our patients to make sure they remain safe at all times.
The Maxillofacial and ENT Departments have nearly 10,000 patients on our lists at any one time so this is a busy and exciting role. Staff already working in these roles thoroughly enjoy them and take pride in making a difference!
Main duties of the job
Patient Pathway Trackers are responsible for new and follow-up waiting list management and monitoring of RTT pathways. They will be responsible for validating and monitoring the Trust’s performance against the Referral to Treatment 18 week waiting time standards and they will work as a member of the pathway tracking clinical team, acting as a local expert on RTT 18 week guidance.
They will pay particular focus to the tracking of overdue follow-up appointments, introducing robust systems to avoid ‘loss to follow-up’.
They will also help to ensure patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:
www.asph-careers.org
Detailed job description and main responsibilities
Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.
Be key in overseeing RTT 18 week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.
Person specification
Qualifications
Essential criteria
- Educated to GCSE level or equivalent with A-C grades in English and Mathematics
- Administrative medical knowledge gained by education or relevant experience.
Desirable criteria
- IT qualifications
- Degree level qualification
Knowledge
Essential criteria
- Knowledgeable in using MS Excel to a good standard
Desirable criteria
- NHS waiting list targets
- Trust vision, values and strategic objectives
Experience
Essential criteria
- Working in a team and individually
- Use of Microsoft Office applications
- Excellent IT Skills
Desirable criteria
- Administrative experience working in the NHS
- Experienced knowledge of waiting list management & pathways
- Experience of using NHS information & data systems
- Experienced knowledge of using Cerner
Skills
Essential criteria
- Strong communication skills (verbal and written) with colleagues across various levels and grades
- Good analytical skills: the ability to understand data and ability to problem solve
Desirable criteria
- Ability to manipulate data within a spreadsheet (filtering / sorting etc)
Other requirements
Essential criteria
- Able to demonstrate that you are honest, reliable and trustworthy
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Treat patients, visitors and colleagues with respect
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
