At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 


As part of the Global Retail Operations Team responsibilities would entail acting as a single point of contact for store support queries and tasks. The role will entail being responsible for the planning and execution of end-to-end cross-functional programmes which includes development and successful delivery of process improvement projects in line with the Retail Excellence Operations road map. 


  • Act as a point of contact for Global Retail Stores through high quality support and advice including operational and/or process guidance, transactional tasks and activities and administrative assistance where required. 
  • Support the retail network by absorbing store task and processes in order to drive in-store productivity. 
  • Be a field expert in specific areas such as Stock In Transit, Operational KPI’s within the Retail Store Support Team as and when required. 
  • Responsible for supporting the Retail Store Support Team to document, refine and simplify key store policies, processes, systems and management controls to drive efficiency and consistency to global store operations.    
  • Drive end to end development and landing of training platforms for stores. 
  • Provide scheduled and ad-hoc performance reporting to retail store management and central functions. 
  • Performing end to end testing of store systems to ensure the ‘solutions' are fit for purpose. 
  • Co-ordinate communications to the regions including setting up and recapping meetings 
  • Liaise with cross-functional teams to ensure regional needs are fed back to the appropriate stakeholders and followed up effectively. 
  • Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams’ and Clients’ experience 


  • Experience of SAP or retail systems preferred. 
  • Strong time management skills and ability to handle and prioritise multiple requests. 
  • Strong attention to detail and quality of execution. 
  • Ability to manage projects and work under pressure 
  • Strong communication and interpersonal skills, both written and verbal. 
  • Ability to establish and maintain effective working relationships with internal and external stakeholders 
  • Impeccable attention to detail in formatting of presentations, reporting, scheduling and follow up 
  • Enjoys establishing and building effective working relationships with internal stakeholders, as well as external partners and vendors 
  • Has the confidence, hunger and proactivity to lead pieces of work end-to-end 
  • Sincerely passionate about building and adding value to a positive, people-focused, creative, dynamic team culture 
  • Retail experience, preferably in a role which demonstrates operational support and problem-solving efficiency 
  • Strong ability to gauge and balance requirements of senior stakeholders with the practical reality of a store environment  
  • Strong command of Excel, SharePoint, PowerPoint and other MS tools 


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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