35 Hours Monday to Friday
Hybrid working – 2 days in head office per month

Closing Date:

Fri, 12 Jul 2024

We are looking for an experienced Operational Resilience Lead to join our growing team, to support the ongoing delivery of our Operational Resilience strategy and work plans to ensure that we continue to deliver and maintain resilient services for our customers as we deliver transformational change. 

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining our Operational Resilience Team, a growing team of Operational Resilience Associates, Analysts and Leads who report into our Senior Operational Resilience Manager. You’ll be working closely with stakeholders from across the business to promote and embed resilience. Our focus on customer centric outcomes and the ability to maintain an outstanding, sustainable and accessible business, regardless of the type of disruption we face, ultimately ensures we are playing our part to support a resilient business, financial sector and Community.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including; –

  • Annual discretionary bonus scheme
  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days
  • Matching employer pension contribution (up to 10% per annum)
  • A commitment to training and development
  • Private medical insurance for all our colleagues
  • 3 paid volunteering days per annum
  • Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
  • We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

You might not have on the job experience of everything we’re asking for but if you can demonstrate experience that hits the mark for most, we’d like to hear from you.

  • You’ll utilise your knowledge and experience of Operational Resilience standards and the regulatory landscape and use this to drive the delivery and embedding of our Operational Resilience and Business Continuity processes, ensuring a customer-focused approach that is aligned to regulatory expectations and business needs. 
  • You’ll work collaboratively and support other team members and senior stakeholders on the effective delivery of our Operational Resilience priorities including Important Business Services, Impact Tolerances, Mapping, Scenario Testing & Action Planning.
  • You’ll lead on larger workstreams with a customer centric approach.
  • Work with pillar and critical process owners, as an SME to enhance the process for ensuring appropriate resilience metrics are identified, collated, monitored and reported up to Board level to support effective decision making.
  • Help to leverage Operational Resilience mapping output for other areas as appropriate e.g., supporting the effective execution of Operational Continuity In Resolution (OCIR) requirements and completion of relevant Recovery & Resolution plan templates. 
  • Prepare and present governance group updates and reports as needed.
  • Act as an SME for the embedding of Operational Resilience and Business Continuity considerations in our change processes ensuring appropriate risk management throughout change processes.
  • Act as an SME for the embedding of Operational Resilience and Business Continuity considerations in our supplier onboarding and third-party relationship management processes ensuring appropriate risk management throughout our supply chain.
  • You’ll be familiar with incident management processes and able to lead Incident Response as needed.
  • Drive the continuous improvement and embedding of our business continuity and incident response processes including business impact assessments, business continuity planning, testing and training.

What Do We Need From You?

This role is perfect for you if you’re looking for variety, a hybrid working environment that offers flexibility and you want to work for an organisation that is invested in its customers and colleagues alike. You will also need to have: –

  • Experience of working in an Operational Resilience team with knowledge and understanding of the regulation in a Financial Services organisation
  • Ability to engage and work in partnership with business stakeholders.
  • Good analytical mindset and able to interpret wide ranging information and make appropriate recommendations for Operational Resilience.
  • Adopt a pragmatic, agile and balanced risk/reward approach.
  • Able to focus on detail, be a good completer/finisher and produce high quality and auditable deliverables.
  • The ability to complete tasks using own judgement with good time management skills. 
  • You may hold a relevant degree or professional continuity and resilience qualification (such as CBCI) or be able to demonstrate equivalent experience.
  • Knowledge of Operational Continuity In Resolution (OCIR) is desirable.

competitive plus benefits

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