Overview

Up to £62,700 depending on experience

** Hybrid/home working. The role includes out of hours on-call (1 in 4) and hardware maintenance tasks which may require site visits to the Folkestone offices. This role will suit candidates within commutable distance **  

Our people are everything to us and deliver exceptional experiences for our customers and colleagues, every day. Our engineers have a ‘Why’s it like that?’ curiosity, they always think of others and work together to get things done. For us, and for you, ‘make do’ will never do. Come and do the best work of your life alongside fantastic colleagues. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.     

Right now, we are looking for an Infrastructure Team Lead to work in our Technology Operations Team. You will be responsible for leading a small team of technology engineers who support and maintain the IT infrastructure that supports the business. You will do this by delivering outstanding service and providing network ownership for challenges across the technology estate. 

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.    

This role will be best suited to a technical expert with a strong background in infrastructure design, project delivery and support. Ideally you will have held a team lead or acting team lead role. 

If this sounds like you, we would love to hear from you. Let us start a conversation and the next leg of your journey. 

  • As an Infrastructure Team Lead, you will be a technical escalation point who manages the day-to-day operations of a team within the infrastructure team. You will define, and drive adherence to, procedures and best practices for both the support service and the development of the infrastructure. 

  • You will be our subject matter expert and demonstrate elevated expertise of infrastructure, at scale, across multiple environments, for example: Public cloud, private cloud, and on-premises 

  • Owning the delivery and resolution of project actions, technical problems & incidents.  

  • You will have to liaise with internal and external partners, including user groups, technical IT consultants and project managers. 

  • Demonstrate an elevated level of technical expertise in Microsoft technologies and virtualisation. 

  • Support the technology operations management team in developing and delivering innovative technology initiatives. 

Top Skills:  

  • Active Directory Multi-Domain Management  

  • ADFS / SSO – SAML 2.0 Authentication 

  • Active Directory Integrated Certificate Services 

  • VMware Stack Management 

  • Azure Administration 

  • Good understanding of cyber security  

Personal characteristics:  

  • Natural leader 

  • Constantly developing knowledge and abilities  

  • Able to work methodically under pressure 

  • Great communicator  

  • Personally resilient 

  • Strong customer service focus 

  • Data driven approach to decision making 

Our values are: 

  • Precision Pace – Always owning and making things happen 

  • Empathy – Always aware of others 

  • Curiosity – Always asking why 

  • Collaboration – Always one team, the Saga team! 

Job Reference: saga/TP/74/1690

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