Overview
Lead Accuracy & Loss Manager – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re looking for a knowledgeable and influential Accuracy & Loss Specialist to drive improved stock accuracy and reduce loss across our Food business. You’ll act as a subject matter expert, using data, insight, and strong cross‑functional relationships to shape processes, trial new ways of working, and support long‑term improvements across stores and depots.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
What You’ll Do
- Act as the subject matter expert on accuracy and loss, guiding teams on how processes and changes impact performance.
- Build strong cross‑functional relationships across Trading, Logistics, Supply Chain, Retail Operations, and Retail Asset Protection.
- Use data and insight to identify pain points and trends across stores and depots, working closely with Finance and data analysts.
- Shape the future tech roadmap by partnering with data and technology teams to drive improvements in accuracy and loss.
- Lead the design, delivery, and evaluation of Retail trials, presenting findings and robust business cases to senior stakeholders.
Who You Will Be
- A strong communicator with excellent relationships across the Support Centre, especially with category teams.
- Skilled in building partnerships, influencing stakeholders, and articulating complex information clearly in writing and presentations.
- A problem-solver with the ability to interpret data, prioritise effectively, and deliver within agreed timeframes.
- Experienced in scoping, designing, and delivering trials, initiatives, and business cases.
- (Ideally) knowledgeable in E2E Food stock management processes and industry best practices in stock loss and accuracy routines.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
