Technical lead on Service escalations, supporting the Service Managers
Support the Service Management team, taking findings and implementing Service improvements plans and actions to improve the performance of service globally
Working with MI and Service managers, to ensure Major Incident Review actions are tracked and delivered within agreed timescales and communicated back out to the Regional Market Managers
Working with Service Managers to take technial Lead on problem investigations to understand and resolve root cause
Work with the Service Director and Service Managers to share Service Performance and lead on Service Improvements activity, sharing progress back into the regional Commercial Directors and Market Managers
Ensure technology solutions are fit for purpose and working as designed for Events, Shows and Market etc.
Working with Regional Market Managers to understand demand and ensure there is a effective solution in place to deliver.
Managing 3rd party vendors to deliver services and ad-hoc project requests aligned to contract
Working with internal IT teams and 3rd party vendors to ensure improvements plans are in place to drive ongoing service improvement
Documenting processes and procedures to enable successful delivery of IT services by internal IT teams and 3rd party vendors