As a Housing Options Officer, you will provide housing advice to people who are homeless or threatened with homelessness. You will make a difference by often supporting the most vulnerable people in society helping them to sustain their existing home or find new accommodation.
What will you be doing? 
  • Working with households who are homeless, or threatened with homelessness you will offer advice and assistance to resolve their housing situation. This will often include complex situations involving a household’s tenure rights, or multiple health and welfare issues. 
  • You will also assess which statutory duties owed to households, developing a personal housing plan and issuing decisions around any on-going duties.
  • On a regular basis, you will establish eligibility for the council’s various homelessness prevention schemes. 
  • You will work with individuals and families to determine the support they may require and refer to relevant support services. You may also be required to co-ordinate a multi-agency response and attend safeguarding meetings. 
  • It will be your responsibility to maintain contact with households to develop creative solutions to resolve their housing situation.

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