Salary: £27,480 per annum, rising to £28,296 per annum after 1 year and successful probation

Job Title: Housing Management Officer – Mental Health

Reporting to: Service Manager

Location: London

Contract: Permanent, Full time

Interview: W/C 01/05/2023

We have a number of roles within Hestia to join us as Housing Management Officers including in our Domestic Abuse Services as well as Mental Health Services, due to the nature of these services we can only consider female applicants for the Domestic Abuse Service, however the Mental Health role is open to all. The This is a relatively new team offering support in our accommodation supported services for our clients.

About the Service/Department
The Housing Management Officer is an integral part of Hestia’s Domestic Abuse Supported Housing Team. Working alongside the service Support Workers and within a defined geographical area, the Housing Management Officer is responsible for all elements of housing management for our accommodation, including the safety and security of the buildings, health and safety checks, repairs, income collection and ensuring that all buildings meet the high standards set by the organisation.

About the role
To provide full housing management in our supported housing projects which include, targeted support to women affected by domestic abuse and persons with mental health needs.

Some other main responsibilities of the role include:

  • Supporting new service users to apply for welfare benefits, including housing benefit and establish rental payments
  • Undertaking any necessary legal action, including leading on the pre action protocol
  • Providing weekly/monthly/quarterly performance reports to the Income Service Manager

About you

  • An in-depth understanding of all aspects of housing management
  • DWP, revenue and benefits legislation knowledge.
  • Rent collection and arrears recovery management, plus an understanding of the pre action protocol
  • An understanding of civil options available to ensure the safety of the building
  • Knowledge and experience of move on options for people living in supported accommodation
  • Computer literate with the ability to use electronic recording systems to accurately record data
  • A strong sense of accountability
  • A high standard of written and spoken English
  • Numerate with the ability to analyse and present financial data to a range of audiences
  • Strong ITskills
  • Ability to achieve objective through working in partnership with internal and external stakeholders
  • Able to work sensitively with service users.
  • Knowledge and understanding of domestic abuse, mental health issues, drug and alcohol dependency and young person’s support.
  • Please note that 2 out of the 4 roles are subject to Schedule 9 (1a) of the Equality Act 2010 applies to this position. There is a genuine occupational requirement for the post holder to be female please

Please see the attached documents for the full job description and more information about Hestia.

What Hestia offers

  • Holiday allowance of 25days/195hours per annum plus 8days/62.4hours public holidays (pro rata)
  • Company Pension
  • Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
  • Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
  • Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
  • Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
  • If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

About Hestia

Hestia supports adults and children in crisis across London and the surrounding regions. We campaign and advocate nationally on the issues that affect them. This includes victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people.

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We welcome application from individuals from all backgrounds, but particularly encourage applications from individuals from Black heritage or Brown (Asian) heritage backgrounds, due to identified underrepresented of these groups at our senior operational levels.

Guaranteed interview scheme

Hestia operates a guaranteed interview scheme for all applicants with disabilities (including long term health conditions) who meet the minimum criteria for this role.

Please note
If offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and an Enhanced disclosure/DBS check.

This job description is subject to change depending on the needs of the service/department.

We recommend that you apply at your earliest convenience as we screen applications as they are received as well as interview and appoint suitable candidates on this basis (regardless of the closing date). We may also contact unsuccessful applicants regarding other suitable opportunities within Hestia.

How to apply
Please click apply at the top of the vacancy page to begin your application.

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