Up to £60,000 depending on experience

**Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life! 

…And right now, we are looking for an Hotel Superintendent at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.  In this role you will be responsible in playing a key role in delivering a first-class hotel operation to our customers and be responsible for ensuring the ongoing appearance, upkeep and through life management of General Public Areas, Entertainment Spaces, Cabins and Crew Recreation areas of our vessel 

You will be integral to ensuring that each one of our customers experience the high standards of quality and service that they have come to expect from us.  

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits.


Your top 5 responsibilities will be:   

  • Ownership of all ship support, risk management and maintenance of Brand standards on-board 

  • Provide world class facilities maintenance support working closely with the on-board teams and Technical Managers ashore 

  • Planning, preparation, coordination and project management for ship passenger facing areas for refits, dry and wet docks within the Hotel and Crew areas 

  • Project management of all works completed on-board from initiation to final evaluation post project 

  • Asset management plan for major hotel and facilities assets 

Capability, Knowledge and Experience: 

  • A talented senior manager, preferably with a proven track record of working in the cruise industry, either on or off shore 

  • Demonstrable experience in delivering projects on time and within budget 

  • Strong stakeholder management and influencing skills 

  • Externally referenced and focussed on continuously seeking professional development – to ensure that Saga’s approach to hotel operations is both relevant and future proof 

  • Project management experience preferred 

  • Strong commerciality and business acumen 

  • Excellent communication and negotiation skills 

  • Demonstrable IT proficiency (Microsoft Office essential) 

  • A talented and proven people manager, who can lead and influence a diverse and remote work-force 

  • Demonstrated FF&E management 

  • Strong knowledge of SOLAS, Flag and Class requirements 

  • Good knowledge of vessel construction such as VSP (USPHS) – preferred 

  • Flexibility to travel as required 

Education and Qualifications: 

  • Educated to degree level or equivalent, or qualified by experience 

Personal Characteristics:                                                                                                    

  • Strong interpersonal skills – this role will involve working closely with all departments 

  • Ability to make decisions with confidence or identify when an issue should be escalated 

  • Excellent communication skills, both verbal and through presentation of data in reports 

  • Persuasion, negotiation, reasoning and problem-solving skills 

  • Initiative, diplomacy, tact and sound judgement 

  • Able to see the bigger picture and use initiative to bring new ideas in to the business 

  • Collaborative team player who is resourceful and able to mobilise and influence a team 

  • Innovative & solutions orientated with a ‘can do’ attitude and a dedication to driving change and continuous improvement 

  • Courage to challenge and do things differently and strength of conviction and ability to influence and negotiate where required 

  • Customer focussed and passionate about building an exceptional customer service ethos and approach 

  • Pragmatic and resourceful 

  • Good judgement and ability to create strong professional relationships at all levels 

  • A natural leader with a desire to have a broad impact across the brand 

  • Able to rally and inspire a remote workforce to deliver against stretching objectives 

  • Determination and resilient in approach with the ability to ‘find a way’ 

  • Exceptional planning and organisational skills 


Our values are:

  • Precision Pace – Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Job Reference: saga/TP/74/1234