Overview

Salary: £65000 – £65000

Shift hours: Permanent

Head of Premium Operations – The o2, London
  • £65,000 per annum 
  • 5 out of 7 days per week 
  • Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare – Free annual healthcare check 
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts – up to 55% off cinema tickets
  • Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) 
  • Travel discounts – Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH’s and an additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during the first year back
  • Competitive and supportive family benefits
  • Day off for baby’s 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
Are you passionate about delivering exceptional experiences in the world of entertainment and hospitality? Do you thrive in fast-paced environments and have a knack for driving transformative change? If so, we want you to oversee Premium Operations for Levy at The O2 Arena.
Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. 
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. 
Focussed on ‘doing the right thing’ for our people and the planet. Sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. 
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Role Purpose
The role will have full ownership of the co-ordination and delivery of our day-to-day premium hospitality operation. Responsible for the delivery of consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences.
Your operation will have several exceptional entertainment and dining concepts from members areas, a la carte restaurants, exquisite private suites to fast paced bars and lounges 
Working with your department head as well as the senior management team, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.
A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge.
This is a role for someone who is passionate, knowledgeable, focuses on the guest experience each night and shows considerable attention to detail. The successful candidate will be skilled in maximising their team’s potential and doing things ‘the right way’.
KEY RESPONSIBILTIES
Operational Standards & Efficiency
  • Oversee service throughout Premium areas, leading by example and establishing a visible presence. Use experience and personality to inspire and build and maintain positive momentum.
  • Make outstanding guest experience the drive behind everything we do.
  • Identify areas for process or product improvement and implement strategies to enhance operational efficiency aligning with the Business Transformation Plan.
  • Oversee staffing levels and payroll cost analysis
  • Collaborate with department heads to streamline workflows and implement best practices.
  • Conduct thorough assessments of current processes and systems to identify areas for improvements.

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.  

More about the role:

 

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

 

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

 

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

 

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. 

Reference: compass/TP/1314155/159440

Location: London

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