Salary: Monday to Friday Role

Shift hours: Full Time

  • To receive, log and process service requests for Hard FM
  • Contribute to the delivery of a quality Hard FM Helpdesk service in accordance with specification standards and carrying out operative duties when necessary.
  • Assign tasks and review standards to ensure compliance.
  • Be responsible for your own health and safety and that of any other person working with you. Take care to ensure that your activities do not put others at risk.
  • To monitor areas of responsibility according to contractual requirements.
  • Ensure that requests are recorded and processed with in accordance with the service standards.
  • Ensure that all staff perform to the agreed service standards and comply with departmental and company standards.
  • To attend meetings as required.
  • Assist managers/supervisors with the collation of monthly contractual reporting utilising CAFM system results. Implementing actions agreed as required.
  • To undertake/carry out training as required.
  • To arrange for the repair of defective equipment or advise a member of the management team of replacement needs.
  • To undertake the duties of other staff as necessary to ensure the maintenance of the service.
  • To establish and maintain good working relationships with customers and staff ensuring their health, safety and welfare.
  • To help maintain a safe working environment and comply with the company’s policies and procedures.
  • The post-holder is an ambassador for the company and his/her actions and conduct will be judged by consumers as an indication of the quality service provided by the company as a whole
  • Any other duties as deemed appropriate by the line manager.
  • Assign daily/weekly/monthly PM’s and reactive tasks to engineers
  • Review and send out monthly questionnaires and surveys.
  • Continuous reviews for job status and completion to reduce services failure penalties.
  • Create and send out outstanding task reports
  • Review job completion, notes, permits, TRA’s, MNW/Quotes and any other documentation required for Hard FM task completions
  • Ability to ambassador the company values
  • Ability to work as part of a team contributing to the development of the service we provide
  • IT Literate including knowledge of Microsoft Office products e.g. Word, Excel and Outlook.
  • Knowledge or eagerness to learn different IT systems including Global Maximo
  • Ability to recommend and influence positive changes to the delivery of service
  • Excellent customer service skills and effective complaints handling
  • To act on their own initiative and adapt quickly to change
  • Understanding of confidentiality constraints and sensitivities
  • Understanding of Customer Care
  • Ability to listen and have good communication skills
  • Adaptable and self-motivated
  • Emotional Resilience

Reference: SDX/TP/389/67535

Location: Stockport, England