Overview
How you’ll make a difference
As a Feedback and Information Governance Officer, working in the Department for People, you will make a difference be helping to resolve the concerns of some of our most vulnerable residents, providing a valuable service to them in responding to requests for information we hold.
What you will be doing
- Working in a small dedicated and supportive team, you will be providing advice and support to our residents and members of staff in relation to feedback, including complaints and compliments.
- You may be involved in dealing with the investigation of data breaches and information requests, such as subject access requests and freedom of information requests.
- It will be your responsibility to assist in the development and management of an effective departmental complaints procedure as required by Children’s Act 1989 and other relevant legislation.
- Producing and monitoring performance management information relating to complaints received and investigated by the department, you will support with managing and monitoring information governance.
- Dealing with enquiries from all customers, both internal and external, by telephone and through correspondence, you will also help deliver coaching to staff within the department who investigate and respond to complaints.
- Where appropriate, you will help the team carry out statutory surveys of adult care users and carers, including the collation, entering.
What we need from you
- It is essential that you hold GCSE qualifications A-C or equivalent, including English and Maths, to demonstrate required numeracy and literacy skills.
- You will have relevant practical experience and training, with an understanding of relevant processes, procedures regulations and codes of practice within a health and social care setting or similar organisation.
- We require you to have considerable experience in a customer focused environment, with the ability to build relationships and influence others based on knowledge of the service area.
- With good team working skills, you will have the ability to supervise and support staff to meet organisational objectives.
What you need to know
This role is hybrid, with a mixture of working at our office in Yate and home working.
Interviews to be held on the 12th August 2026
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- What’s special here is the strength of the team ethos, the support and the training.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community.
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference be part of it! Feedback_Info_Govern_Officer_SGC1310 job description.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
