Salary: £12.50 – £13

Shift hours: Full Time

We currently have an opportunity for an experienced Facilities Support Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

  • Have full working knowledge of the University of Greenwich contract
  • Responsible for ensuring compliance of own team with all Company and Client policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance.
  • Managing a team including Supervisors, Cleaners, Porters, Mail Room Operatives, Drivers, Receptionists and Business Support Operatives assessing workload schedules and allocating resource as required whilst prioritising urgent requests
  • Have a working knowledge of time management and payroll systems – Kronos & UDC preferably
  • Ensure all staff maintain and deliver a quality service according to set work schedules and procedures
  • Supporting the Service Delivery Manager with managing the allocated budget.
  • Ensure achievement of client and service user satisfaction, and monitor these on regular basis
  • To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation
  • To ensure that both SLA’s and KPI’s are being delivered to the required contract standard
  • Work with the QFM system to interrogate the workload and action jobs / allocate resource
  • To produce accurate and relevant information to ensure monthly reporting is completed as required
  • Ensure the cultivation of innovation and best practice and share across the wider business unit
  • Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
  • Manage employees using the Sodexo performance review processes, talent development and succession planning
  • Ensure the campus team is motivated and engaged and undertake employee Appraisals/Performance Reviews
  • Ensure the team members have a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded

The ideal candidate for this role will have:


  • Previous experience of managing and leading a team
  • Ability to solve problems and implement appropriate solutions
  • Previous experience of working in standards driven/compliance environment
  • Previous experience using Time Management, Payroll and CAFM systems
  • Strong knowledge of health and safety and COSHH regulations
  • Ability to prioritise and deploy resources effectively
  • Previous experience of conducting audits and undertaking risk assessments
  • Previous cleaning experience
  • Client relationship experience


  • Awareness of quality management systems e.g. ISO
  • IOSH / NEBOSH qualification
  • British Institute of Cleaning Science (BICS) qualified
  • Knowledge of external cleaning developments and innovations

Reference: SDX/TP/1007533/63238

Location: Chatham, England