Overview
Facilities Manager – United Kingdom, West Midlands
Our Mission
‘To create the finest retail experiences.’
Our Purpose
‘Making the extraordinary possible’
McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.
We’re looking for a proactive, hands-on Facilities Manager to join the team at our West Midlands designer outlet centre. Reporting to the Centre Manager, you will orchestrate everything from cleaning, landscaping, and security to health & safety, tenant transitions, and refurbishments – all while keeping our guests smiling.
What you’ll be doing…
- Ensure the smooth and efficient day-to-day operation of the centre.
- Oversee contractors and facilities management contracts, ensuring all KPIs and SLAs are consistently met.
- Lead capital expenditure projects and implement sustainability initiatives, optimising utilities to support environmental and cost objectives.
- Develop and maintain strong relationships with tenants, facilitating seamless transitions and refurbishments.
- Uphold the highest standards of health, safety, and regulatory compliance across the centre.
If you are passionate about delivering exceptional customer experiences and have a talent for keeping operations running seamlessly, this is your opportunity to excel and make a real impact.
Why McArthurGlen?
Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
Volunteering Days: Benefit from 2 paid volunteering days per year.
Exclusive Discounts: Access special discounts at our Designer Outlets.
Flexible Working: Hybrid working options where possible to accommodate your needs.
International Exposure: Work with colleagues across eight countries within a global organization.
Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you’ll bring…
- Proven experience in property/facilities management, preferably in retail or hospitality.
- Solid knowledge of risk, security, and environmental management.
- IOSH, NEBOSH, or relevant qualifications.
- Track record in budgeting and confident with MS Office.
- Fluent English, great communication, and a knack for problem-solving.
What to expect…
• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
Be part of something extraordinary…
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
Our Success Framework
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
