Overview

Job Introduction

We’re looking for someonewith a keen interest and background in IT to join our Desktop Support Team.You’ll be part of our 2nd line team working closely with colleagues across theSociety making sure they have what they need to work effectively. You’ll join anenthusiastic team of 6 colleagues at the hub of our IT Department.

Main Responsibilities

This isa varied role however your primary focus will be supporting colleagues acrossthe Society by resolving issues, outfitting them with equipment, deployingsoftware, and setting up new starters. Customer service is a key part of therole as you will be interacting with a variety of colleagues in different ways.We work proactively with colleagues to ensure they are getting the most out oftheir IT, so you’ll get to build and maintain strong working relationshipsacross the business.

Otherresponsibilities include supporting our Business Continuity Planning,contributing to projects, and working on automation and process improvements –ensuring we’re always offering the best service. We’ve recently finished aproject to distribute new equipment with Windows 10 to all of our colleagues,so this is a great opportunity to utilise and develop your skills with thelatest technology.

Ideal Candidate

Anenthusiasm for technology and technical aptitude is essential for this role.We’re looking for someone with a proactive approach and effective timemanagement skills, alongsidea desire to develop – this will mean you get themost out of the role. A knowledge of Windows 10, Office 365, SCCM, softwarepackaging and ITIL would be beneficial, but isn’t essential if you’re willingto learn.

Experience in desktop support would be an advantage, but a passion fortechnology and improvement is a must, in order for you to hit the groundrunning in this busy department.

As part of the role you will be encouraged to develop your technical skills andknowledge, and will also be provided with support for your on-going careerdevelopment.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age

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