Overview

From £19,500 to £23,000 depending on experience

** Remote/home working allowed **

With visits to the Folkestone office required so the role would suit those that are Kent and East Sussex based and would require a broadband internet connection of 10mbps if you were to be successful with your application. 

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their ‘Why’s it like that?’ curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Customer Support Agent to work in our Insurance part of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.

You will be dealing effectively with inbound calls and administration tasks where policies require non-standard cover, customers have queries regarding this, accounts, or digital interactions with Saga. 

This will be covering a host of products, so the opportunity to be skilled in other products Saga hold is available and would be required. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

If this is of interest to you then we would be keen to hear from you!

As a Customer Support Agent your top 5 responsibilities will be: 

  • Deal effectively with all new business, mid-term, and renewal customers where the policy generates a non-standard referral.  

  • Handling policy queries across multiple products. 

  • Handling accounts queries and workstreams. 

  • Handling contacts across our digital platforms i.e.: webchat, email, correspondence and calls for MySaga portal.
  • ​Working multi-skilled across the Support functions. 
  • Work to achieve all KPIs – including but not exhaustive, productivity and quality. 

  • Strong attention to detail. 

  • Able to multitask to a strong standard. 

  • Strong ability to problem solve. 

  • Able to prove strong self-sufficiency. 

  • Ability to follow processes to a high standard and under pressure. 

  • Self-motivated with good working relationships across the various teams. 

  • Ability to navigate various systems and processes efficiently and effectively. 

  • Strong Customer Service skills. 

  • Strong demonstration of empathy. 

  • Flexible and able to work at pace with a high attention to detail and quality. 

  • Good team player. 

  • Skilled on multiple products preferable but not required as training would be given.  

  • Satisfactory level of office – Excel. 

Our values are:

  • Precision Pace – Always owning and making things happen.
  • Empathy – Always aware of others.
  • Curiosity – Always asking why.
  • Collaboration – Always one team, the Saga team!

Job Reference: saga/TP/74/1640