Overview

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales.

Responsible for: No direct reports

Responsible to: Customer Services Manager

Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards

Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.

Redrow Homes North West