Reference: RA0003608
Description: About Us and the Role

We are inviting applications for the role of Customer Services Assistant, based at Coleshill Library.

You will be an integral part of a team – therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed,andcustomer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children’s activities which may involve singing and telling stories.

Working hours across the week are allocated on a rota basis. Coleshill Library is open on Saturdays, as such staff are required to work weekends. Working patterns are based on the needs of the service and are subject to change.

Working Pattern (10.75 hours)

Thursday 09.00-17.30
Friday 09.15-12.30

Key Skills & Experience Required

4 GCSE passes, grade C or above or equivalent, to include English and Maths.
A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
Experience of working with members of the public in a customer service environment.
Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
Ability and willingness to deliver promotional activities with customers of all ages.
Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.

On the application form please clearly list that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. Please do not upload copies of your qualifications, CV’s or any forms of ID. You will need to evidence each of the criteria on the Person Specification in the supporting statement section. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement.

For the full Job Description and Person Specification please click the link here.

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Previous applicants need not apply

Additional Information

For further information about the role please contact Vicki Sweeting vickisweeting@warwickshire.gov.uk
or Binzi Bates binziebates@warwickshire.gov.uk

Closing Date:Monday, 20th June 2022

Interview Date: Week commencing 4th July 2022

To apply for this vacancy please click on the ‘Apply’ button.Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the ‘Apply’ button please contact the Recruitment Centre onhrandpayroll@warwickshire.gov.ukincluding your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contacthrandpayroll@warwickshire.gov.ukand we will make every effort to meet your specific requirements.

Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce.Therefore, we strongly encourage applications from members of underrepresented groups.WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. Seemore.

Region: North Warwickshire
Location: Coleshill
Salary: *GBP*19,650 – *GBP*20,043 per annum (pro-rata)
Package: Permanent position.
Contractual hours: 10.75
Basis: Part time

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