Job Introduction

Skipton BuildingSociety are looking for people who are passionate about providing a greatcustomer experience to join our award-winning contact centre. Our CustomerService Advisers give Skipton Building Society its voice by being the firstport of call for our new and existing customers. If you love helping people andhaving conversations that leave them feeling great, this is your chance tostart a career full of opportunity, reward and achievement. 

Main Responsibilities

This isn’t thesort of role where you can take a back seat. When you’re not on the phoneanswering a variety of queries regarding mortgages or savings you’ll be lookingfor your next task. There will be expectations to meet and quality is ourpriority but because we care about our customers we won’t rush you to finishthe call. While it can be a full on role you will have great support from yourteam. As well as excellent training and development, regular feedback andquality time with your leader, you will also have the opportunity to tell ushow things are going with you.

Ideal Candidate

There are over200 people within our contact centre and you’ll be joining a team of up to 15people that work together to create a high performing environment. We arelooking for enthusiastic, resilient and positive people who are motivated byproviding an excellent customer journey. Knowledge of financial services is notneeded but you will be expected to grab theopportunity to learn it with bothhands and use it to help your customers.

Experienceworking with customers is advantageous and you will be expected to work withbasic IT systems as well. The successful candidate will be willing to work on ashift basis including some evening and Saturday morning work.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age

£17,500 Per Annum