Job Introduction

Main Responsibilities

  • Focusing on the people side of change, produce and oversee the key deliverables for change management including change impact assessments, stakeholder maps, communication and engagement plans, change plans, training plans, training needs analysis training materials and adoption tracking
  • Create communication and training plans to enable smooth implementation of the project strategy, sharing with relevant stakeholders to gain buy in
  • Support the design, development, delivery and management of joined up communications and work with the internal comms team to maintain a central view of when various projects and initiatives are impacting stakeholders
  • Support project teams in integrating change management activities into their project plans with measurable critical success factors for the adoption of change
  • Engage with key stakeholders of change to ensure they are fully supported in the understanding, implications and benefits of the change through the appropriate support mechanisms e.g., online support training materials
  • Champion and coach leaders in helping them fulfil the role of change sponsor
  • Provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions
  • Work with the People Development team to ensure training initiatives align with the needs identified in the Change Impact Assessment
  • Complete change management assessments to measure adoption, sustainability and reinforcement

The Ideal Candidate

  • Experience in change management principles and methodologies
  • Ability to influence others and achieve common goals
  • Excellent communication skills and ability to build strong relationships
  • Great organisation, project and time management skills
  • Able to build trust and rapport to develop effective relationships, with a focus on key stakeholders
  • Ability to clearly articulate messages to a variety of audiences in a variety of styles and media
  • Must be a team player and able to work collaboratively with and through others
  • Customer focused; putting customers at the heart of everything you do
  • A role model, setting high standards and always leading by example
  • Flexible, able to adapt style to suit a given situation

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.


  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A Card Factory

Salary paying up to £60k (depending on experience)

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