Business Process Assistant Manager – London, Greater London, United Kingdom

Overview

Business Process Assistant Manager – London, Greater London, United Kingdom

Job Purpose
To support the Business Process Manager, leading the EUA Business Process team and be responsible for implementing business processes for the EUA Region, reviewing existing processes to optimise efficiency, and monitoring and managing those processes to ensure a high level of quality and timeliness. Conducting and overseeing training delivery, system enhancements as well as day-to-day business support. Focusing specifically on Customer Services, commercial and business needs.

Primary Job Responsibilities and Measurement
As a Business Process Assistant Manager, your main focus will be on the following areas:

People Management and Organisation

• To implement the direction and vision provided by the manager by steering and motivating direct reports to achieve success. Foster a strong desire within the team to do well through actively managing performance, attracting new and developing existing talents and creating an environment where everyone achieves. Steer the execution of projects and lead the implementation to success.

Business Process

• Support the Manager with implementation, and improvement of business processes across the EUA Region.
• Collaborate with key stakeholders and decision-makers to ensure alignment and effectiveness of processes.
• Coordinate the documentation and communication of processes to stakeholders.
• Monitor the quality, completeness, and timeliness of process documentation.
• Continuously assess and improve processes to enhance efficiency and effectiveness.

Training

• Develop training schedules and agendas to ensure effective training delivery.
• Execute training sessions, ensuring they are informative and engaging.
• Gather feedback from participants on the delivered training to assess their effectiveness. 

Change Management

• Conduct analysis on requested process and system changes to evaluate their feasibility and impact.
• Document system requirements accurately to provide clear guidelines for development and implementation.
• Prepare and deliver comprehensive process documentation, including standard operating procedures (SOPs) and system manuals.
• Measure the value and effectiveness of changes implemented by the team, assessing their impact on efficiency and overall business performance.
• Overseeing Business Justification documentation for system changes, adhering to the RoE (Rules of Engagement), coordinating Testing, measuring Value and announcement sending.

Location: London RHQ

Skills, Qualifications and Expertise

To excel in this role, you should possess the following skills:

• Experience in managing a team preferred
• Strong leadership, teamwork and performance management skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Effective prioritisation, time management and organisational skills.
• Established knowledge of the Liner shipping business and processes.
• Established experience in Liner shipping.
• Strong proficiency with Google applications (Docs, Sheets, Slides etc).
• OPUS and ServiceNow knowledge.

Competencies
In addition to the required skills, the following competencies will contribute to your success in this role:

• Business awareness to understand the organisation's objectives and align processes accordingly.
• Customer focus to ensure the satisfaction of end users and business stakeholders.
• Effective communication skills to convey information clearly and concisely.
• Strong problem-solving abilities to address complex issues.
• Excellent planning and organisational skills to manage multiple tasks efficiently.
• Sound decision-making skills to make informed choices in dynamic environments.
• A mindset of innovation and continuous improvement to drive positive change.
• Proven ability to work collaboratively in a team environment.
• Performance management skills to track and measure progress.
• Leadership abilities to inspire and motivate others.

Key Relationships

• BPM Management.
• Internal BPM, country and functional managers on business issues, root causes, bottlenecks and suggestions for improvement.
• Liner Business functions end users and business stakeholders to facilitate business process mapping and elicit requirements for improvement of systems.
• Development Team for implementation of system changes.
• End users and business stakeholders to understand issues that require resolution.
• Other EUA BPIT Management and staff.

In addition to the major responsibilities detailed in this job description, the job holder will carry out any other duties or projects that are assigned by the company. Taking into consideration the applicable legislation, there will be a requirement to be flexible on hours of work in accordance with operational business needs, this will also be required to assist the department to meet its KPI’s.

What We Offer

• Paid annual leave of 25 days per annum plus UK bank and public holidays.
• Hybrid working arrangement. 
• Membership of the Company’s Group Personal Pension Plan.
• Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review.
• Permanent Health Insurance.
• Death in Service.
• Private Medical Cover (BUPA) after two years’ service.
• Employee Assistance Programme, with free independent confidential support and virtual GP services.
• An interest free annual travel season ticket loan.
• Family leave policies enhanced above statutory.
• Access to the UK’s TaxFree Childcare scheme.
• Enhanced company sick pay policy.
• Medical health check.
• Annual eye test and contribution towards glasses for VDU prescriptions.
• Online employee discount platform.

The closing date for this vacancy is 26th March 2025 but if a significant number of applications are received, it will close earlier.

Applicants must have an existing right to live and work in the UK