Salary: £33,302 – £34,232

37 Hours Per Week and Full Time

Location: Newcastle Upon Tyne, NE4 7SA

The role of the Business Development Consultant (BDC) is to support the Business Development Manager achieving both financial and non financial KPI’s for the Business Development section made up from a cluster of mature market sectors. Maximising new and existing business opportunities to achieve personal job start KPI’s that in turn support the achievement of the overall section target.

The post holder will be expected to identify new business opportunities within their defined market sectors, developing these employer lead opportunities, researching, engaging and converting early stage business opportunities into trading customer relationships. The BDC will also be expected develop new business contacts and to account manage existing employer customers, developing market share, increasing the volume of new apprenticeship job opportunities received in line with the business plan. They will strive towards achieving and exceeding these targets with high quality Apprenticeship provision in line with our entry requirements and expectations around employer and apprentice values.

As an employee within NCG, all employees are required to promote, uphold and demonstrate through personal example, our values and behaviours.

Key Responsibilities

To carry out initial research through outbound calls using a variety of data sources, following the process required to ensure we remain GDPR compliant.

To attend employer visits, establishing training needs conducting a thorough training needs analysis as required

To develop and manage relationships with key stakeholders to secure future long term and high quality pipeline of business

To arrange initial ‘fact find’ appointments with new employers for both themselves and the Business Development Manager.

To attend new business visits, presentations, or plan account management review meetings

To regularly plan and attend business networking events to promote the section and wider college

To develop strong working relationships with appropriate schools to engage with new opportunity leads

To work within the recruitment and enrolment frameworks and processes.

To ensure SLA and enrolment documentation is completed and received in line with process

Be responsible and have accountability for targets and KPI’s set by Newcastle College.

To assess and resolve enquiries, requests, and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that employer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.

Work with marketing to ensure performance of campaigns is achieved through customer service and customer engagement activity.

Compile and produce timely information and reports when required.

Contribute to promotional literature to support recruitment activity.

Undertake any other duties reasonable assigned by line manager.

Demonstrate consistently the positive attitudes, values and behaviours of the organisation.

Standard Responsibilities for all positions in NCG:

Participate in any College staff review/performance management processes involving the identifying and meeting of training needs for self and others.

Take appropriate responsibility to ensure the health and safety of self and others.

Pursue the achievement and integration of equal opportunities and ensure commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Undertake any other tasks and responsibilities appropriate to the level of this post.

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