Overview
Business Change Analyst
About the Role
The role is offered on a fixed-term basis of 12 months and will contribute to the team by supporting business change and continuous improvement. You will analyse operations and coordinate system development and testing activities to provide strategic recommendations to stakeholders.
Key Responsibilities
•Evaluate and improve operational processes and systems to enhance customer service, boost efficiency, and reduce risk by challenging existing practices.
•Lead review and analysis of business operations and change activity, developing cost v benefit analysis and making recommendations to key stakeholders.
•Lead and support the optimisation of core policy systems, workflow, telephony, automation tools and MI to improve business performance.
•Design and test potential process changes and collaborate with key stakeholders and those impacted to ensure successful implementation.
•Collaborate with project teams on changes to our products and systems, acting as a valuable subject matter expert, and always considering the impact of changes on the customer journey.
•Responsible for delivery of UAT, operational readiness and post implementation testing for system releases in line with LV risk appetite.
•Ensure any changes or updates to the customer journey strike a balance between regulatory requirements, the cost of processing, and our risk appetite.
•Deliver in depth technical training and process documentation in line with risk and compliance to ensure consistent delivery of the customer journey.
•Reporting on progress, resources, finance or costings for change or projects.
About You
•Good understanding of Financial Services industry, our markets and regulatory framework.
•Strong technical and relevant industry experience at an operational level.
•Confident communicator with strong negotiation and relationship-building skills; with the ability to deliver professional, structured, and unambiguous written and verbal communication.
•Adaptable and detail-oriented professional with strong organisational skills, able to stay approachable and effective under pressure.
•Proactive and quick-thinking with a positive, assertive approach to challenges.
•Computer literate with at least intermediate knowledge of MS Office suite.
•Good understanding of risk and compliance, and how to mitigate our key risks.
•Basic understanding of project governance, lifecycle, tools and service delivery requirements from change.
Rewards & Benefits
This role is a Band B in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
•26 days’ holiday – increasing after two years of service to 28 days
•The opportunity to buy or sell up to five days of holiday
•An annual bonus scheme based on company and personal performance
•Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
•Competitive pension scheme – LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
•Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
•Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
•Employee Assistance Programme (EAP) service for support when you need it
•Virtual GP service
•Shared parental leave
•Up to 20% discount on our life products for you and your immediate family.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
Please note that any successful internal colleagues will be offered a secondment opportunity. The secondment policy is available on the intranet for internal colleagues.
