Assistive Technology Officer 

£22,183 – £24,491 per annum plus enhancements for unsociable hours where applicable

Based at Harvey Road, NG8 3BB 

37 hours per week

Shift details:  8am to 7pm – 4 days on and 4 days off on a rota basis (including weekends and bank holidays).Please note we are currently reviewing our rota shift patterns so actual shift patterns may vary to those advertised but it will continue to be an 11 hour shifts, 4 days on 4 days off.

Nottingham City Homes is an award-winning company that manages around 27,500 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’. Nottingham on Call is our 24/7 call centre providing specialist advice and support primarily to elderly residents across Nottingham City and surrounding areas who use our Telecare emergency response systems. We also act as an emergency repairs centre for tenants outside of office hours. 

Joining an established team of Assistive Technology Officers, you will provide a flexible and responsive service catered to the needs of our customers and business. Your main duty will be to answers calls from elderly customers who may require assistance. You will also travel to customers’ homes in emergencies providing reassurance pending the arrival of the emergency services, install Telecare equipment and also monitor data received from customers who are part of the Telehealth project. 

You will have ideally have some knowledge of working in a service that deliveries services to vulnerable people and/or in a call related environment.  Experience of working with elderly and vulnerable clients would be advantageous, as the role requires the ability to empathise and respond according to their individual needs. Training will be provided on installing Telecare equipment. 

Using your excellent interpersonal skills, you will deploy your calm and professional approach to deal with a range of issues facing tenants, from day to day to life threatening situations, responding to clients who may be in distress. You will deliver an efficient, effective, courteous and professional service to all service users and ensure that the highest level of customer service standards are met and targets are achieved. You will have a proven track record communicating effectively at all levels in both individual and group situations. 

If you are invited to attend an interview further information will be made available about the additional Covid-19 safety measures the Nottingham on Call service has made in order to protect both staff and customers to maintain the running of this essential service.

You must have a full driving licence.  

This post is subject to an Enhanced DBS check 

So join us and help make a real difference to people’s lives, click on the apply link to visit our website. Apply online at www.jobsatnch.org.uk  

Closing date: 21 April 2021 – we may close this early if we receive high volumes of applications  

We welcome applications from all sections of our diverse community. 

We would like to reassure all prospective candidates that Nottingham City Homes takes the safety/wellbeing of prospective employees very seriously. All interviews will follow the latest Government guidelines relating to Covid-19.

Measures we are taking:

  • Interviews are being carried out remotely over Microsoft Teams.
  • If a site visit is essential, we have implemented a range of safety measures and abide by social distancing & will provide you protective equipment as appropriate.
  • All successful candidates will have a Covid-19 risk assessment
  • Provided with relevant PPE equipment in line with requirements for the job
  • Additional measures will be assessed and implemented where necessary.