Shift hours: Permanent
Assistant Operations Manager – Racecourse
40 hours per week
On-going training and development
At Goodwood, we celebrate our 300-year history as a quintessentially English Estate, in modern and authentic ways delivering extraordinary and engaging experiences. Our setting, 12000 acres of West Sussex countryside and out story both play significant roles in Goodwood’s success. What really sets us apart is our people. It is
their passion, enthusiasm and belief in the many things we do that makes us the unique, luxury brand we are. Goodwood Event Catering manages and operates the catering operations at the Motorsport venue which include the Festival of Speed, Revival and The Members meeting as well as the Qatar race meeting and an
additional 14 race days at the Racecourse.
Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.
To support the Racecourse Operations Manager to plan, develop and deliver all Racecourse events.
Key focus will on hospitality and retail standards and delivery.
Reporting to the Racecourse operations manager you will be directly responsible for the key result areas below
(amongst other general responsibilities).
Collaboration – Work in collaboration with all department to agree requirements and timelines.
Structured Approach – ensure that all activities are delivered in line with the agreed measurable outcomes,
Own and keep updated the lessons learned process
External landscape – keep up to date with market trends which may impact the operation and make
suggestions to evolve / keep ahead of ‘the curve’.
Ownership of the day to day delivery of consistent and exceptional product quality and service
standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer
Readiness to trade – Oversee and ensure that all services within remit are ready for operation at specific time
and to the agreed standard.
Hospitality – Lead on planning, delivery and execution of all hospitality, sponsors areas.
Maintain a strong relationship with the Goodwood Hospitality and Partnership Management team to agree on
requirements and timelines.
Work alongside the location accountant to ensure that accurate billing is completed in a timely manner
Consistency – Work with the Racecourse Operations Manager to develop robust operations plans that ensures
that food quality, presentation, staffing standards and operational standards are maintained according.
Monitor and maintain the Health and Safety policy, process and culture across the venue
Communications – Directly liaise with the Motorsports client representatives, Hospitality and Partnership
Management teams as and your Team Managers to ensure that communication and expectations are clear.
Use structured, regular and consistent meetings as a key tool.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer
Health & Safety – Lead the H&S culture and compliance across the venue
Culture – Support the Operations Manager to maintain a high level of team energy and engagement, focused
on great food and hospitality
Communications – ensure effective team communication flows (in all directions) throughout the venue.
Reward and recognise – Recognise and celebrate success.
Financial & Business Development:
Cost Management – Be in control of all operating costs in line with set targets
Operational experience in a similar environment
Strong communication and organisational skills
Ability to work to strict pressured deadlines
Self-motivated able to use own initiative and ability to adapt to a changing environment
Passionate about delivering a world class service
Customer service focused
Assertive, calm and works well under pressure
Green field and major event experience
Problem solving skills
Willing to work evenings and weekends as required
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
LinkedIn Levy UK
Instagram @Levy_UK_ Ireland
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world’s leading foodservice company. We specialise in providing food, vending and related services on our clients’ premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I