35 hours per week on a 12 month fixed term contract. This role is based at our Head Office in Skipton.


£21,029 Per Annum

Closing Date:

Tue, 9 May 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleagues say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

If you’re passionate and have an eagerness to progress you’re career through continuous learning and development, then we want to hear from you!

We’re on the hunt for individuals who have great organisation & prioritisation skills to join our busy team within Customer Delivery, your role will to be to assist with the administration of customer data on savings and/or mortgage accounts.

It will involve working closely as a team but also individually to deal with customer requests.

What WeCan Offer You

  • Annual discretionary bonus scheme

  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days

  • Generous employer pension contributions – up to 10% per annum dependent on employee selection

  • Continuous training and development

What You’ll Be Doing

  • Complete administration tasks from the workflows within Service Level Agreements (SLA’s)

  • Occasional outbound calling to customers chasing information and resolving queries in order to process tasks within certain timescales

  • Liaising over the phone with internal colleagues from our contact centre, branches and the wider society when required

  • Responsible for submitting timely and accurate daily statistics and work volumes

  • Consistently maintain a high quality of work and ensure no negative poor customer outcomes are caused

  • Identify any errors or issues from checks to continually review the processes to ensure a first class service to our customers

  • Stay up to date with regulation requirements, data protection, financial crime, treating customers fairly and the implementation of the Disaster Recovery Plan

What You’ll Bring

  • Ability to use initiative to making key decisions

  • Experience in following procedures and policies

  • Effective listening and communication skills – both written and verbal

  • Willingness to learn and manage your own development

  • Knowledge around Financial Services is desirable

  • Ability to communicate with various stakeholders at all levels

Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions – supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

£21029 plus benefits

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