Overview
Contract Type: 0
Salary: £29812 – £32715
Partner Org: Ashford & St. Peter’s Hospital Foundation Trust
A new opportunity has arisen to join the Neurology and Stroke service as an Outpatient Pathway Coordinator, supporting the smooth and timely progression of patients through their outpatient pathways. This role requires strong organisational and communication skills, alongside close collaboration with a wide range of clinical and administrative teams across St Peter’s, Ashford and Woking Hospitals.
The successful candidate will play a key part in monitoring and validating Referral to Treatment (RTT) 18‑week pathways, ensuring patients are seen within national standards and in line with Trust access policies. Acting as a local RTT specialist, they will help prevent patients being lost to follow‑up, oversee clinic outcome processes, and support performance management across the division.
The ideal candidate will have a good understanding of NHS access standards, be confident using hospital systems, and able to use initiative to identify and escalate pathway concerns promptly. Full training will be provided on Trust systems and processes
For informal enquiries, please contact Chloe Lamb (chloe.lamb@nhs.net)
Main duties of the job
As an Outpatient Pathway Coordinator, you will support the smooth and timely progression of Neurology and Stroke patients through their outpatient pathways. Your key responsibilities will include:
-
Monitoring RTT pathways to ensure patients are seen and treated within national 18‑week standards, escalating delays when required.
-
Tracking and preventing lost to follow‑ups, ensuring all follow‑up appointments are identified, booked and monitored, and that no patient is lost in the system.
-
Validating patient pathways from referral through diagnostics and treatment, ensuring accurate and timely data entry on systems such as Cerner, Luna and Referral Tracker.
-
Liaising with clinical and administrative teams across St Peter’s, Ashford and Woking to coordinate investigations, appointments and pathway milestones.
-
Managing incomplete clinic outcomes and ensuring all outcomes are recorded and actioned appropriately.
-
Supporting RTT performance management by identifying pathway issues, highlighting potential breaches and contributing to service improvement work.
-
Providing guidance and support to colleagues on RTT rules, access policies and pathway processes.
-
Maintaining effective communication with internal teams and external partners, including GPs and other Trusts, to ensure timely progression of care.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:
www.asph-careers.org
Detailed job description and main responsibilities
Detailed job description and main responsibilities
The Outpatient Pathway Coordinator will play a vital role in supporting the Neurology and Stroke service by ensuring patients move smoothly and safely through their outpatient pathways. Working across St Peter’s, Ashford and Woking Hospitals, the postholder will act as a local expert in RTT processes and provide essential support to clinical and operational teams.
You will be responsible for monitoring and validating Referral to Treatment (RTT) 18‑week pathways, ensuring patients are seen within national standards and that any delays or risks of breach are identified and escalated promptly. A key part of the role is preventing patients being lost to follow‑up, tracking all follow‑up appointments, and ensuring clinic outcomes are completed accurately and in a timely manner.
The postholder will work closely with Service Managers, Assistant Service Managers, Clinical Office Teams, Appointment Centre staff and RTT Access & Performance Facilitators to coordinate all elements of the patient journey. This includes monitoring diagnostic requests, ensuring results are received on time, and maintaining accurate pathway information on systems such as Cerner, Luna and Referral Tracker.
You will support the division’s RTT performance by identifying pathway issues, contributing to service improvement work, and providing guidance and training to administrative colleagues on RTT rules and access policies. Strong communication skills are essential, as the role involves liaising with internal teams and external partners, including GPs and other Trusts, to ensure timely progression of care.
The successful candidate will be expected to use initiative, manage competing priorities, and maintain high standards of accuracy to support the delivery of safe, efficient and patient‑centred services.
Person specification
Qualifications
Essential criteria
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
- GCSE in English and Maths, NVQ or equivalent
Experience
Essential criteria
- Excellent IT skills
- A broad range of administrative experience
Desirable criteria
- Full range of administrative experience within the NHS
- Experienced knowledge of waiting list management & patient pathways.
- Experience of using NHS information & data systems.
- Experience of working in a busy office and dealing with conflicting demands
Knowledge
Essential criteria
- Trust vision, values, strategic objectives and key work programmes
- NHS Constitution
Desirable criteria
- Understanding of patient pathways
- Understanding of medical terminology
- Knowledge of cancer standards and national guidance
Skills
Essential criteria
- Be able to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a patient focussed service
- Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options
- Strong communication skills to establish credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding
- Ability to work under pressure to meet deadlines and prioritise workloads.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
