Overview
Contract Type: Full-time
Salary: a year inclusive of the 5% HCAS per annum pro rata
Partner Org: Central Surrey Health
Job summary
Band 4 Single Point of Access (SPA) Senior Administrator
Hours: 37.5 hours per week, Monday to Friday
Shift Pattern: Rotational shifts of 8:00am – 4:00pm and 10:00am – 6:00pm.
Flexibility is required to support the ongoing development of the service, including participation in weekend working as the service evolves.
An exciting opportunity has arisen for an experienced and motivated administrator to join the Senior Administration Leadership Team within the Single Point of Access (SPA).
The SPA is CSH Surreys central Referral Management Centre and the first point of contact for referrals and patients into a range of services. As one of two Senior Administrators, you will play a key role in supporting the day-to-day operational management of the service, leading a team of approximately 11 administrative staff to ensure the delivery of a responsive, efficient, and high-quality referral management and administration service.
Please note that Visa sponsorship is not available for this position. Candidates must possess valid UK right-to-work documentation.
Main duties of the job
Working closely with the Administration Leadership Team and wider operational teams, you will provide day-to-day supervision, support staff development, coordinate workloads, and promote a positive team culture. You will be responsible for quality assurance processes, waiting list management, monitoring performance against key standards, and identifying opportunities to improve processes and patient pathways.
We are looking for an enthusiastic and experienced individual with excellent organisational, communication, and interpersonal skills. You will be confident using a range of IT systems, have a keen eye for detail, and be able to prioritise competing demands within a fast-paced environment. You should be proactive, adaptable, and committed to delivering an excellent service for patients, referrers, and clinical teams.
This is an excellent opportunity for someone who enjoys leading by example, supporting colleagues, and driving continuous improvement within a dynamic and evolving service.
About us
CSH Surrey are part of the NHS and are Surrey’s longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues’ voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
