Overview
Customer Service Assistant – Best Food Logistics
Location: Oldham, Lancashire, OL2 6JG
Shift Hours: 38 hours per week hrs per week (5 days out of 7 on a rota basis so your days will vary from week to week)
Salary: Competitive
Role and Responsibilities:
- Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible.
- Contacting customers and dealing with customers in a polite and professional manner.
- Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes.
- To escalate any information/issues to the team leader for further investigation.
- Input information onto the customer service database, creating and closing calls daily
- Carry out any associated paperwork for all tasks completed within customer services.
- Undertake any other duties that may from time to time prove necessary
Working Hours:
You will work 5 days out of 7 on a rota basis so your days will vary from week to week.
Hours are between:
6am – 8pm Monday to Thursday, 6am – 6pm Fridays and Saturdays and you will work 8am – 4.30pm on a Sunday shift. This will include working some public holidays.
We look forward to you joining the BEST team!
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
