Overview
Work Planner – Cambridge
Reference: CCC00598
Description: We’re looking for a highly organised and motivated Work Planner to join our Service Improvement team. This is a key role supporting the efficient delivery of housing repairs and maintenance services across Cambridge.You’ll be responsible for planning, coordinating, and monitoring appointments, ensuring that work is delivered on time, within budget, and to a high standard. Working closely with technicians, supervisors, and customer service teams, you’ll play a vital part in keeping services running smoothly and residents satisfied. What You’ll Be Doing;Coordinating and scheduling appointments for repairs and maintenance workAllocating jobs to operatives and subcontractors based on priority, workload, and deadlinesMonitoring progress and performance to ensure targets and KPIs are metManaging emergency and urgent jobs to ensure timely completionSupporting the Lead Work Planner with daily work allocation and decision-makingProducing performance reports and analysing customer satisfaction dataWorking collaboratively with internal teams to resolve complex enquiriesCoordinating resources, materials, and store requirementsSupporting responses to customer complaints and ensuring compliance with proceduresWhat We’re Looking ForExperience in scheduling, planning, or customer service (ideally within housing, repairs, or maintenance)Strong IT skills, including MS Office and database systemsExperience working in a fast-paced, customer-focused environmentExcellent organisation and prioritisation skillsGood understanding of property maintenance and trade-based servicesStrong communication and problem-solving abilitiesKnowledge of health and safety and service delivery processesAbility to manage and interpret data to support decision-makingPersonal AttributesDetail-oriented and methodicalFlexible and adaptableProactive with a positive attitude to learningCommitted to delivering high-quality serviceWhy join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including: Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges Access to the Local Government Pension Scheme(LGPS) and Additional Voluntary Contribution (Shared AVC) SchemeAgile and Flexible working optionsGenerous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leaveFamily friendly policies and Flexible Bank HolidaysConfidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platformStaff reward and recognition framework, including an annual staff awards ceremonyProfessional Membership Fees paid for, dependent on roleSalary sacrifice schemes including Cycle to Work, Gym Membership and Home & ElectronicsLifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and moreFree swimming at CCC swimming poolsSubsidy for public transportRelocation Assistance may be payable in approved casesAnnually negotiated pay and award progressionHours: This is a full-time role, for 37 hours per week.Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.      Contract: PermanentSalary: £32,597 – £36,363 per annum (City Pay Band 4), pro rata for part time.Location: This is flexible – working in Cambridge on site or at one of our offices or working from home.  You will be able to balance your work location accordingly. More Information:              You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.If you would like an informal chat, please contact Laura Herrera Martin on email laura.herrera-martin@cambridge.gov.uk Application Process:                         To be considered for this role you can follow the on-screen instructions to ‘Apply Online’ and submit an application.If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees. 
Region:
Location:
Salary: *GBP*32,597 – *GBP*36,363 per annum (City Pay Band 4), pro rata for part time.
Package:
Contractual hours: 37
Basis:
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
