Overview
Lead CRM and data selections officer – Permanent – Full Time
ID: 290909
Job Specialism: Charity
Location: London
Salary: £43,974 per annum, inclusive of London Allowance
Closing Date: Friday, 10th October 2025
About the role
Sense has a fantastic opportunity for someone to join our Engagement Operations team as our Lead CRM and data selections officer. This is a full time position working 37.5 hours per week. This role will a hybrid position working between home and our office in King’s Cross, London, with a minimum of 2 office days a week.
This is an exciting opportunity to join as the team is very shortly moving away from a legacy database onto Microsoft Dynamics as our CRM of choice and currently implementing FastStats for our future selections and to support the Fundraising and Marketing. The successful applicant will play a crucial role in meeting the department’s complex and varied data requirements. This is a high-energy varied role and the post holder will be expected to manage and push forward multiple work activities simultaneously.
Key Responsibilities
- Working with the Data Manager and all Supporter Engagement teams, the post holder will ensure data selections are delivered accurately, cleanly and on time using Sense’s chosen Selections tool – FastStats.
- Proactively liaise with supporter facing teams to ensure clarity regarding upcoming selections and potential overlaps between audience groups.
- Use this knowledge to champion the supporter’s interests during the planning and development phases of any and all campaigns.
- Working with customer teams, produce accurate inclusion queries to extract data.
- Understand and maintain accurate suppression queries to ensure our compliance with both our legal responsibilities and the best practices expected by our supporters.
- Manipulate data exports to ensure consistent formatting and structures before releasing the selection to our internal stakeholders.
- Perform quality control tasks on data selections to ensure accuracy before releasing the selection to our internal stakeholders.
Key skills and experience
- Considerable and demonstrable experience of working with the MS Dynamics database and FastStats as a Selections tool.
- Experience of project managing direct marketing fundraising campaigns from a data perspective.
- Excellent understanding about how data can be used to drive a variety of disparate income streams with different audiences
- Sound understanding of direct marketing practices
- Experience of providing database training and documentation to users
- Excellent organisational skills with a logical and investigative approach to problem solving
- Excellent time management and co-ordination skills
- Manipulating and translating client requirements for data into a working technical framework with associated hierarchies and suppressions.
For a full job description and person specification, please see the link below
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone’s contribution is valued and we ensure they’re given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/jobs/equality-diversity-and-inclusion-in-recruitment/
Precise Location: 101 Pentonville Road, , London, Greater London, N1 9LG, United Kingdom
