Overview
AI Standards Manager – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
As our AI Standards Manager, you’ll support the definition, documentation, and adoption of clear, practical AI standards across the organisation. A key part of your role will be working with Procurement and Cybersecurity teams to ensure third-party AI solutions meet our expectations for safety, quality, and ethical responsibility.
You’ll help maintain internal standards and guidelines, review vendor solutions, and provide practical support to ensure AI is adopted in a consistent, responsible, and secure way. This role is ideal for someone early in their AI or governance career who wants to shape how AI is safely and responsibly adopted across a retail organisation.
All the details
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do
- Support the creation and maintenance of AI standards and guidance documents, covering areas such as model transparency, data usage, fairness, risk mitigation, and explainability.
- Work closely with Procurement and Cybersecurity teams to assess AI capabilities offered by third-party vendors.
- Support the review of vendor submissions to ensure compliance with internal AI and data standards, including responsible AI, data privacy, model performance, and security.
- Support internal teams in applying standards to AI initiatives — providing guidance, templates, checklists, or other practical tools.
- Help track adoption and compliance with AI standards across teams and vendors, contributing to internal reporting and oversight processes.
- Maintain records of assurance activities, feedback, and improvements to support continuous learning and governance.
Who you are
- Experience or interest in working in governance, compliance, technology assurance, or standards development (AI, data, or cybersecurity environments).
- Strong organisational and communication skills — able to work with Procurement, Cybersecurity, and Data & AI teams effectively.
- Some understanding of AI concepts (e.g. explainability, bias, model training, data governance), with a willingness to grow this knowledge further.
- Degree-level qualification or equivalent professional experience in Technology, Data, Risk, Governance, Compliance, or Procurement.
- Detail-oriented, methodical, and proactive, with strong organisational skills.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-Hybrid #LI-CW1 #hybridrole
