Overview
Our Benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
About the role
The Waste Management Team at West Northants Council is seeking to recruit a Waste Customer Service Administrator.
We are looking to recruit a friendly & confident communicator who will enjoy supporting our residents with a high level of customer service. The role requires someone who is organised and works well under pressure as we introduce new customer facing waste systems.
In this role you’ll provide support to the Waste Management service, an essential service used by all West Northants residents.
Your primary role will be to efficiently process waste management service related customer queries and provide front facing advice, through multiple channels, including telephone calls, emails and other online waste systems. Primarily dealing with enquiries regarding our Household Waste Recycling Centres the role will also provide support on other general Waste Management administrative tasks.
You will be supported by colleagues in the waste operations team to proactively manage residents’ queries, helping to ensure the smooth management of waste services to fulfil the Council’s statutory duties.
The role is for an initial 12 month period – fixed term contract and we would potentially welcome any internal applicants looking for a secondment opportunity.
What will you be doing?
The successful candidate will preferably have experience of working within a customer facing related field.
You’ll be self-motivated, have good time management skills and be able to demonstrate that you can manage your workload to prioritise, set deadlines, and cope with changing demands.
Daily tasks include:
- Handling enquiries in person, by phone, and via email in a professional manner.
- Supporting the delivery of customer facing waste management services
- Maintaining accurate records and following set procedures.
- Assisting with basic administrative tasks to support the wider team.
- Deliver clear, helpful information and confidently guide customers and service users to appropriate local services and support systems.
About you
Ideally you will have experience delivering excellence customer service. You will be confident in engaging with customers and service users on the introduction of new waste service systems, giving support to residents over the phone and online.
You will need
• A sound understanding or experience Council waste services (training will be provided)
• Ability to work independently, using own initiative
• Ability to prioritise and work efficiently
• To enjoy the challenge of contributing to and helping residents
• Attention to detail and computer skills supporting back office functions
• Experience of data analysis and producing reports
• Great communication skills
• Excellent customer service skills to ensure our colleagues and partners have a positive experience
About us
We’re a new council, following one of the largest shake-ups in local government
reform in recent history. As a new authority, we’re embarking on an exciting journey
to deliver exceptional services for our residents, customers and
communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great
place to live, work, visit and thrive’. We truly stand by this and work hard every day to
make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance,
Respect, Innovate and Empower, they underpin everything we do and how we deliver
services.
At West Northants Council, it’s about our people. People who thrive with
ambition, bubble with new ideas, demand better ways of working, caring about every detail,
and who never shy away from a challenge. Our culture is a gateway for new experiences. A
place to forge new opportunities. To empower you in your career and unite you with like-
minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and
challenges you in a positive way, every day.
West Northants Council, where careers thrive.
